Help Desk Assistant – GFA

Save the Children invites application for the above mentioned position. Qualified women are strongly encouraged to apply. Minimum requirements will be flexible for the potential female candidates. 


The role 

The overall purpose of this position is to record beneficiaries complains and follow up on beneficiaries’ feedback. The incumbent will also be responsible for making referral for Displacement/ Protection Cases/New Arrivals. She will provide support managing database, updating with necessary documents and information. S/he will also assist in schedule preparation and data analyzing for various report preparation and actively engage on build capacity of camp Volunteers to ensure that they are engaged with beneficiaries.


Qualifications and experience
  • Minimum 01-02-year working experience, preferably in refugee camps and/or emergency context. 
  • Preference will be given to general food assistance program experience
  • Knowledge of food distribution, logistics management and community mobilization.
  • Moderate understanding on database
  • Excellent facilitation and communication skills
  • Able to speak and understand local language is must
  • Good computer (MS Office, Excel and Internet) operating skills 
  • Data entry experience, particularly in any online platform
  • Candidates must be from Cox’s Bazar or Chattogram district 
  • Ability to speak in English language is encouraged 
  • Bachelor Degree in any discipline


Contract length: Up to 31 December 2020, possibility of further extension
Job Location: Ukhiya
Number of vacancy: 7 (Seven)


The Organization

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.  

We are working towards three breakthroughs in how the world treats children by 2030:
• No child dies from preventable causes before their 5th birthday 
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated 

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued. 


Application Information

Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations 

Only short listed candidates will be invited for interview
‘Save the Children promotes diversity in its workforce’

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Job description:

Find out more about this role by downloading the job description here Job description

Date advertised: 28 Jun 2020

Closing date: 5 Jul 2020 - 23:59 +06

Location: Cox's Bazar, Bangladesh

Department: Programme Operations

Type: Fixed-term contract

Schedule: Full-time

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